Good Hands?

We are having a hell of a time contacting our insurance adjustor for AllState. On September 8th we were told his name was Steven Blethan. When we called his phone number we were told by a recording that he was in the Gulf Coast area and would return calls September 2nd. We called every day and left a message asking that he contact us. Then on September 22nd we called the 1-800 Allstate number and were told that we had a new adjustor for both wind and flood, and his name was John Dye. They said that he had been to our house on the 20th of September to take pictures. We have called him every day since the 22nd and left messages, and still no word from him. We tried desperately to get in touch with him while I was in New Orleans from the 23rd-26th of September. The thing is that we don't want to clean out our house until he sees firsthand the damage that the flood waters did to the interior. So because he hasn't contacted us, the mold is growing and ruining more of our house every day. We don't expect the claim to be settled at this point, but is it too much to ask for a freaking phone call? So John Dye, if you are reading this, please please please call us back.